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This Distance Sales Contract has been issued in accordance with the Distance Contracts Regulation published in the Official Gazette dated 27 November 2014 and numbered 29188, in accordance with the obligation to conclude a contract for the sales realized over the internet, and the articles are as follows.


The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer – Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualifications and sales price are specified below, that the SELLER sells to the BUYER.


Title: Volonte Aksesuar Ürünleri Pazarlama Tic. Ltd. Sti.
Address: Caddebostan Mahallesi Kantarcı Rıza Sok. Confectioners Apt. No:7/16 Kadikoy / Istanbul
Phone: +90 532 266 00 08
E-Mail: [email protected]

The person who makes an order from the website. The address and contact information used when ordering is taken as basis.


It consists of the type, quantity, brand/model, color, quantity of the Good/Product/Service, the sales price including all taxes, the payment method, the information on the promotion page of the product on the website and the information at the time the order is finalized. (The products are generally gold plated on bronze. Some products are decorated with enamel. Information is explained in detail under each product)


4.1 – The BUYER declares that he has read and informed about the basic characteristics of the product or products, the sales price and payment method, as well as all preliminary information regarding the delivery, and the right of “withdrawal” specified in Article 3, and has given the necessary confirmation in the electronic environment. The preliminary information on the payment page of is an integral part of this contract.

4.2 – The product or products subject to the contract are sent to be delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information form, depending on the distance of the BUYER’s residence for each product, provided that it does not exceed the legal 30-day period.

4.4- The BUYER accepts that the delivery made to the delivery address and to the person present at this address at the time of delivery will be considered as the delivery made to the BUYER.

4.5- Delivery costs belong to the BUYER. Even if the BUYER is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its performance fully and completely. The SELLER is not responsible for any damage caused by the BUYER’s late delivery of the product and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER.

4.6– If the product subject to the contract is to be delivered to another person/organization from the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.7 – The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

4.8 – For the delivery of the product subject to the contract, the “Preliminary Information Form” and the signed copy of this contract must be approved electronically by the BUYER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.9- If the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER’s credit card by unauthorized persons after the delivery of the product, not due to the BUYER’s fault, provided that the product has been delivered to the BUYER. It must be sent to the SELLER within 3 days. In this case, the shipping costs belong to the BUYER.

4.7- If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 14 (fourteen) days.

4.10- Defective or damaged products of the products sold or not with the warranty certificate can be sent to the SELLER for the necessary repair within the warranty conditions, in which case the shipping costs will be covered by the SELLER.

4.11- This contract becomes valid after the SELLER sends it to the BUYER by fax or e-mail.


5.1- BUYER; In the distance contracts regarding the sale of the product, the product can use its right to withdraw from the contract without giving any reason and without paying any penalty within 14 (fourteen) days from the date of delivery of the product to itself or to the person/organization at the address indicated. The costs arising from the use of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, it is sufficient to make a written notification to the SELLER within 14 (fourteen) days, but the proof of the use of the right of withdrawal belongs to the BUYER.

5.2- The right of withdrawal cannot be exercised in products that are used contrary to the instructions for use, that are produced in accordance with the special requests and demands of the BUYER, or that have been personalized by making changes or additions.

5.3- In case of exercising the right of withdrawal;

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the BUYER. If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
b) Return form,
c) The products to be returned must be delivered complete with their box, packaging and standard accessories, if any.

5.4- The BUYER is obliged to return the product to the SELLER within 10 (ten) days from the use of its right of withdrawal. The SELLER will also make the refund process in accordance with the purchase method of the consumer within 14 (fourteen) days from the date of receipt of the withdrawal notice. The BUYER is obliged to indemnify the SELLER in case of violation of the Law on the Protection of the Consumer and the relevant Regulations.


6.1- In the event that the BUYER defaults on his credit card transactions, he will pay interest within the framework of the credit card contract signed by the cardholder bank with him and will be liable to the bank. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER agrees to pay the loss and damage of the SELLER due to the delayed performance of the debt.

6.2- Due to the fact that the forward sales are made only with the credit cards of the Banks, the BUYER shall confirm the relevant interest rates and the information about the default interest separately from the bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER in accordance with the provisions of the legislation in force. accepts, declares and undertakes. In installment transactions, the relevant provisions of the contract signed between the BUYER and the cardholder bank are valid. The credit card payment date is determined by the contract between the bank and the BUYER. The BUYER can also track the number of installments and payments from the bank statement sent by the bank.

6.3- In case the BUYER cancels the order given by credit card by using his right of withdrawal or for any other reason specified in this contract, the average process of reflecting the amount returned to the credit card by the SELLER to the BUYER’s account by the bank may take 2 to 3 weeks, The BUYER accepts, declares and undertakes that it cannot hold the SELLER responsible for possible delays, since the reflection of this amount on the BUYER’s accounts after the return of this amount to the bank is entirely related to the bank transaction process.

6.4- In disputes that may arise from this contract, the Consumer Arbitration Committees and Consumer Courts in the place where the consumer purchases the goods or services or where the residence is located are authorized up to the value announced by the Ministry of Commerce.


Volonte Aksesuar Ürünleri Pazarlama Tic. Ltd. Sti.